strategy

3 Tips for Understanding Your Customer Early

In the third webinar of our collaborative webinar series with Lighter Capital, we examined the ways you can build SaaS products that scale. So you’ve brought your product to market. How do you understand where you’re losing people, and what’s making your best customers come back? Dustin Bruzenak, Chip Pedersen, and Jim Moar share their expert opinion.  Prioritize the People In this stage, remember: the first goal is not to make money. The first goal is learning. What are you doing right? What are you doing wrong? Who’s your customer?  Dustin says, “So many companies we work with have a techie as a founder, and sales isn’t their experience. Just be inquisitive, and ask open ended questions. Don’t be the one talking 80% of the time about your features and functions. Let the customer talk 80% of the time, and really see how they use the product you offer. Ask for testimonials, even if anonymous, with a focus on your value proposition.” He continues,  “I know many founders who feel a sense of shyness about talking to their customers. [...]

By |2022-09-21T16:05:40-05:00September 22, 2022|Development, Strategy|0 Comments

5 Principles to Get Your Product to Market Quickly

In the third webinar of our collaborative webinar series with Lighter Capital, we examined the ways you can build SaaS products that scale. How can you find your first market, build, and launch quickly? Dustin Bruzenak, Chip Pedersen, and Jim Moar share their expert opinion.  Find a Fast First Market  “Speed is just as critical as cash for a startup,” says Jim. “Whatever you select is critical for customer acquisition.” Getting to market quickly with a smaller, faster first market allows you to establish a beachhead of paying customers as soon as you can.  But it’s not just for cash. Your fast first market can accelerate your learning and create credibility for additional acquisition through customer testimonials. It’s More than Nice to Be Needed - It’s Essential  How do you find the fastest market for you and your product? Jim tells us, “The most important aspect of finding your first market is that your value proposition is seen by those customers as a Need to Have, not just a Nice to Have.” While most entrepreneurs are sure that what [...]

By |2022-09-14T16:32:46-05:00September 15, 2022|Development, Strategy|0 Comments

What Agencies Get Wrong: A Conversation with Modern Logic CEO Dustin Bruzenak

Dustin Bruzenak has been in software development for 20 years. He’s worked at Adobe as a senior engineer, served major banks as a contract developer, and bootstrapped and sold an app-based company. However, for the past seven years, he’s been on the agency side of the industry, a side he finds distinctly troubling. “When I switched to the agency model,” he says, “I started to see how messed up software development could be.” […]

By |2020-12-17T15:11:12-06:00June 6, 2019|Development, Strategy|0 Comments
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