When most people think about AI at work, they picture it as writing code or answering questions. We’re good at code, but there are some administrative tasks that we aren’t so good at. What we’ve found is that AI can do things that help our entire business.
For example, we use meeting transcripts to automatically generate detailed project tickets, complete with a test plan, instead of having someone spend hours deciphering notes and typing up action items. Sales conversations become the first draft of a statement of work. Some of us even start our day with AI reviewing our calendars, email, and outstanding tasks to build a prioritized game plan.
That takes a different mindset than simply asking the AI to write some code for you. “The tickets we create this way are better.” AI captures the full context of a conversation instead of leaving behind a cryptic one-line reminder. One of the biggest surprises for us has been that project managers are no longer waiting for developers to finish coding—they’re working to keep up with how quickly AI-assisted developers can move. For us, the real opportunity isn’t replacing people; it’s eliminating busywork so we can spend more time solving problems, working with clients, and building better products.
Want to learn more? Check out our podcast: Episode #21: AI Works for Us
(art by Becka Rahn)
